Shipping policy

Shipping & Delivery

We process all orders for in-stock items and ship most purchases via parcel service (UPS or Fedex), within 5-7 business days from receipt of order.

Shipments are made Monday thru Friday excluding holidays.

We reserve the right to substitute another carrier of equal or lesser cost to deliver your order. 

Privacy & Security

All personal information shared with RothLem Art Design, through RothLemArtDesign.com, will under no circumstances be distributed or sold to another party. This site, any portion of this site, or the products it sells may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose that is not expressly permitted by RothLem Art Design. To learn more, see our Privacy Policy.

Return, Replacements and Refund

Your shopping experience and satisfaction are our top priorities at RothLem Art Design.

Please review our return, replacements and refund policy carefully:

Sales Items are final sale.

1.         Eligibility for Returns

·      Returns are accepted within 15 days of the delivery date.

·      Items must be unused, in their original condition, and in the original packaging to qualify for a return.

·      A valid proof of purchase, such as the order receipt or confirmation email, is required.

ALL RETURNS MUST BE RECEIVED WITHIN 15-DAYS. 

2.         Non-Returnable Items

Certain types of items cannot be retuned. Please get in touch if you have questions or concerns about your specific item.

The following items are non-returnable:

·      Customized or personalized products.

·      Items marked as final sale.

·      Products that have been used, damaged, or altered after delivery.

3.         Return Process

            •          To initiate a return, please contact our customer service team at info@rothlemartdesign.com.

            •          Once your return is approved, we will provide a prepaid shipping label. Please securely package the item and ship it back to us using the provided label.

            •          Returns shipped without prior authorization or outside the specified return window may not be accepted.

4.         Replacements

            •          If the item is in stock, we will replace it and ship the replacement to you at no additional cost.

            •          If the item is no longer available, we will issue a store credit for the value of the item, which can be used toward the purchase of any other product from our store.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 5.         Refund

·      We cannot provide cash or credit card refunds. All sales are FINAL. However, we will exchange your purchase for a different Size or Style or provide a Store Credit with 15-days of receipt of your order. 

·      We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

·      If more than 15 business days have passed since we’ve approved your return, please contact us at rothlemartdesign.com.

WE DO NOT ACCEPT EXCHANGES

 

Secure Shopping and Payment 

At Rothlem Art Design, we are dedicated to ensuring a safe and secure shopping experience for our customers. You can shop and make online payments with complete confidence.

We have partnered with PayPal to provide secure and reliable payment processing services. Our platform supports a variety of payment methods, ensuring convenience and flexibility for our customers.

Accepted Payment Methods:

            •          American Express

            •          MasterCard

            •          Visa

            •          Discover

            •          PayPal

Sales Tax:

Please note that purchases made by residents of Florida are subject to a 7% sales tax, which will be applied to all items.

  

Privacy and Security Policy

At Rothlem Art & Design, we are committed to protecting your personal and financial information. To ensure your safety, we have implemented advanced encryption technology. This technology renders your personal and credit card information unreadable as it is transmitted to our servers. Once received, your information is securely stored in a database on a server that is not connected to the internet and is protected by our robust internal security systems.

Safeguarding your privacy is one of our highest priorities. We adhere to a strict policy against selling, lending, or renting any personal information you provide during your visit to our online store. Any information collected is used only with your prior knowledge and consent, and solely for the purpose of processing and fulfilling your orders, as well as enhancing your shopping experience.

We ensure that your name and address will not appear on any mailing lists except our own, and only if you have explicitly opted in. Should you wish to be removed from our mailing list, simply contact us, and we will promptly delete your information.

These measures allow us to confidently stand behind every purchase you make at rothlemartdesign.com with our Safe Shopping Guarantee.

 If you have any questions regarding our payment options or policies, please feel free to contact us.